Shipping policy

Last Updated: August 2026

At MVR Organics, we are committed to delivering your order safely, securely, and as quickly as possible.

1. Order Processing

All orders are processed and dispatched from our facility after payment confirmation.

  • Orders are generally processed within 1–2 business days.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Once your order has been dispatched, you will receive shipping confirmation and tracking details where available.

2. Delivery Time

Delivery typically takes 3–7 business days from the date of dispatch, depending on your location and courier service availability.

Delivery timelines may vary for remote locations, during public holidays, adverse weather conditions, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping offers on selected orders or locations.

4. Delivery Address

Please ensure that your shipping address, phone number, and other contact details are entered correctly while placing your order.

We cannot be held responsible for delays or failed deliveries resulting from:

  • Incorrect or incomplete addresses
  • Incorrect contact details
  • Unavailability of the recipient
  • Refusal to accept the package
  • Multiple failed delivery attempts

If a package is returned to us because of an incorrect address or failed delivery, additional shipping charges may apply for re-dispatch.

5. Damaged or Incorrect Orders

We take great care while packing your products. However, if your package arrives damaged, tampered with, or contains an incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Photographs of the package and product
  • A brief description of the issue

After verification, we will work with you to provide an appropriate resolution, which may include replacement or refund, as applicable.

6. Delayed or Lost Shipments

Once an order has been handed over to the shipping partner, delivery is subject to the courier’s network and operating conditions.

If your order appears significantly delayed or is reported as lost in transit, please contact us. We will coordinate with the shipping partner and assist you in resolving the issue.

7. Cancellation

Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, please contact us as soon as possible with your order number.

8. Contact Us

For any questions regarding your order or shipment, please contact us through the contact details provided on our website.

MVR Organics
From the House of Mayil Mark